Philosophy

With us, it’s personal!

We care about every job, no matter how small. With many decades of collective hands-on experience, we know that commitment and personal responsibility are key. Taking ownership beats just ticking boxes, and people are more important than process.

All projects are handled by a hand-picked team of translators and reviewers/revisers with the skills and experience required to deliver the quality our clients expect. We ensure high standards by focusing on a limited number of languages and subject areas.

Our emphasis on building strong relationships with clients is fundamental to our philosophy. The fact that clients keep coming back and often recommend us to their colleagues and professional contacts is testimony to the value of this approach.

We know that long-term customer satisfaction requires real dedication. That is why we have a strong focus on:

being responsive at all times
delivering excellent quality
hitting every deadline
treating clients fairly
going the extra mile.

CSR

We feel strongly that there are things we can all do, individually or collectively, to make the world a slightly better place.

For us, ethical business practice includes valuing our suppliers as vital members of our team. We are committed to fair partnerships and prompt payment of invoices.

We have also always recycled our paper and plastic. That might not be enough to save the planet, but avoiding waste and making the best use of resources seems a sensible strategy.

Similarly, we donate all our used toner cartridges to a charity for recycling, thereby helping others and saving resources. In the same vein, we regularly support a charity working with children and donate the money we would otherwise spend on Christmas cards to a different charity each year.

Good to know

We are used to handling documents of a sensitive nature and are happy to sign non-disclosure agreements with our clients.
We are covered by professional liability insurance as required by our membership of the Association of Translation Companies (ATC).
Our use of translation memory tools reduces costs and boosts efficiency.
A comprehensive backup strategy ensures business continuity.
Project management is included in our rates, no matter how complex the job.

Our full Terms & Conditions are available by clicking here.